Refund policy

Returns, Refunds & Exchanges

We adhere to ACL guidelines regarding returns and exchanges:

• Faulty, Damaged, or Incorrect Items: Customers are entitled to a refund, repair, or replacement. Proof of purchase is required. A return shipping label will be supplied after our team have processed the RMA (Return Merchandise Authorisation).
• Change of Mind: No refunds; exchanges or store credit may be offered at our discretion. Items must be returned unworn, unwashed, with tags attached, within 21 days of delivery.
• Final Sale Items: Clearance products are not eligible for return due to change of mind.

To initiate a return, contact our support team for a Return Merchandise Authorisation (RMA) and further instructions.

Refund Policy

• Refund Process: Refunds issued to the original payment method once the returned item is received and inspected.
• Refund Timeframe: Refunds processed within 7-10 business days after the return is approved and goods have been received.
• Faulty or Damaged Items: Full refund or replacement offered if the product is faulty, damaged, or incorrect upon arrival.

Exchanges

• Exchanges: Available for the same product in a different size or colour, subject to availability.

Return Shipping Fees

• Return Shipping Fees: Customers are responsible for return shipping costs unless the item is faulty.